slides · global inventory
Customer Journey Map
Framework collection for the active corpus filters, with each row opening the slide detail view.
Matching slides 1,602
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Framework
91-120 of 1,602
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The slide presents a proprietary framework for technology assessment based on customer experience pillars.Beyond thenoise: Orchestrating AI-driven customer excellence · KPMG
Consulting deck Strategy consulting 1 hit
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Beyond thenoise: Orchestrating AI-driven customer excellenceBeyond thenoise: Orchestrating AI-driven customer excellence · KPMG
Consulting deck Strategy consulting 1 hit
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The slide uses an infinity loop diagram to represent the cyclical nature of captive management.Captive Insurance Guide · KPMG
Consulting deck Strategy consulting 1 hit
28
The slide uses a grid layout to categorize KPIs by channel (rows) and journey stage (columns).Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Uses a matrix-style layout to map channels (rows) against customer journey phases (columns).Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The slide uses a traffic light system (red/yellow/green) to visualize performance against experience promises across a customer journey matrix.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The slide uses a color-coded hierarchy to illustrate the positive correlation between emotional attachment and key performance indicators.CX GLOBAL INSIGHTS 2025 · Ipsos
Consulting deck Industry analyst Beat · VisualizationLoop · Cost Of Inaction1 hit
30
The slide uses a dual-track timeline/process flow to show how customer touchpoints (top) align with vehicle maintenance and lifecycle stages (bottom).Digital Auto Report 2023 · Strategy&
Consulting deck Strategy consulting Beat · Business Model1 hit
53
References Bain's Digital Commerce Acceleration toolkit.Digital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · ActionLoop · Golden Circle1 hit
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Framework adapted from Bain's Digital Commerce Acceleration toolkitDigital Consumers of Tomorrow, Here Today: A SYNC SOUTHEAST ASIA REPORT · Bain
Consulting deck Strategy consulting Beat · ActionLoop · Golden Circle1 hit
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The slide uses a funnel-like visualization for the online journey steps and a vertical gauge/dot plot for NPS comparison.eReadiness 2023 Survey · Strategy&
Consulting deck Strategy consulting Beat · Evidence & Proof1 hit
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The slide uses a three-part structure representing the customer journey: Consideration, Purchase, and Loyalty.eReadiness 2023 Survey · Strategy&
Consulting deck Strategy consulting Beat · Evidence & Proof1 hit
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Includes a bar chart showing online tool consideration across 9 journey steps and a donut chart on negotiation preference.Global Automotive Study 2023 · Simon-Kucher
Consulting deck Strategy consulting 1 hit
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The slide serves as a section divider or transition into the methodology section of the deck.Mastering the Transformation Journey · Roland Berger
Consulting deck Strategy consulting Beat · Future Vision (Gain)1 hit
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The slide uses a numbered sequence (1-8) to illustrate the complexity of the user journey.Melbourne as a Global Cultural Destination · BCG
Consulting deck Strategy consulting Beat · Evidence & Proof1 hit
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The slide uses a process flow to demonstrate the application of AI in a banking collections context.Retail Banking Evolution in the Age of AI · Kearney
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Golden Circle1 hit
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The slide uses a complex flow diagram to contrast two legal pathways, highlighting specific legal and court fees at various stages.Review of efficiency of the operation of the federal courts · PwC
Consulting deck Strategy consulting 1 hit
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The slide uses a circular flow diagram to represent the 'Afterlife of returns' and a linear process flow for the operational steps.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Loop · Golden Circle1 hit
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The slide uses a wave-like path to visualize the oscillation between online and offline touchpoints across the purchase funnel.Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses a wave-like path to show the movement between online and offline states across five stages: Discovery, Evaluation, Purchase, Support, and Returns.Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses a narrative structure to explain consumer behavior across the funnel stages: Discovery, Evaluation, Purchase, and Post-purchase.Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses a circular progress indicator to represent the percentage of online activity at each stage of the customer journey.Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses a bar chart to segment product categories by consumer intent (planned vs. discovery-led).Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses a pie chart to show channel share and a callout to show growth in online channel usage from 2020 to 2022.Southeast Asia’s digital consumers: A new stage of evolution · Bain
Consulting deck Strategy consulting 1 hit
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The slide uses a process flow to show the transition from household identification to real-time viewer identification.Spring 2022 National Client Meeting · Nielsen
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Logic Chain1 hit
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The diagram maps a procurement process from user request to delivery, highlighting the role of a centralized AI data hub.The Future of Procurement: Why is Technology Lagging Behind? · SirionLabs
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The slide uses a 'Trend' vs 'Implications' structure to analyze the shift in luxury consumer preferences.True-Luxury Global Consumer Insights · BCG
Consulting deck Strategy consulting Beat · Problem & ComplicationLoop · Mece Breakdown1 hit
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The slide uses a sequential flow (A-F) to show a failed customer experience.True-Luxury Global Consumer Insights · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
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Uses a custom customer journey framework with specific icons for unmet needs.True-Luxury Global Consumer Insights · BCG
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Root Cause Tree1 hit
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The diagram illustrates a network of digital touchpoints in the healthcare ecosystem.WHAT THE FUTURE: INTELLIGENCE · Ipsos
Consulting deck Strategy consulting Beat · Solution1 hit