slides · global inventory
Customer Journey Map
Framework collection for the active corpus filters, with each row opening the slide detail view.
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Framework
301-330 of 1,602
07
The slide uses a funnel metaphor to represent the customer journey and the corresponding ZoomInfo product modules.2022 Q2 Financial Results Slides · ZoomInfo
Consulting deck Strategy consulting 1 hit
134
The slide uses a circular process diagram to map solutions to travel stages.2023 Global Report · Amadeus
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Value Chain Walk1 hit
29
The slide uses a timeline-based customer journey framework to illustrate revenue capture strategies.2023 Investor Day Presentation · Holland America Line
Consulting deck Strategy consulting Beat · Action1 hit
29
The slide uses a series of images to illustrate specific touchpoints in the customer journey, from booking to post-departure.2023 SAM Slides 01 Peggy Roe Loyalty Customer · Marriott International
Consulting deck Strategy consulting Loop · Golden Circle1 hit
30
The slide uses a two-tiered timeline structure with high-level phases and granular touchpoints.2023 SAM Slides 01 Peggy Roe Loyalty Customer · Marriott International
Consulting deck Strategy consulting Loop · Golden Circle1 hit
33
The slide uses a timeline-based customer journey framework.2023 SAM Slides 01 Peggy Roe Loyalty Customer · Marriott International
Consulting deck Strategy consulting Loop · Golden Circle1 hit
23
The slide uses a split-screen layout with a lifestyle image on the left and a value proposition list on the right.2023 SAM Slides 03 Drew Pinto Sales Distribution · Marriott International
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Golden Circle1 hit
33
The slide uses a linear process flow to connect emotional/behavioral customer metrics to financial results.2023 Security Analyst Meeting Full Deck · Marriott International
Consulting deck Strategy consulting Beat · Action1 hit
47
The slide illustrates the integration of various customer touchpoints into a centralized XM system.2024 03 Investor Day · Hilton
Consulting deck Strategy consulting Beat · How1 hit
50
The slide uses a circular diagram to represent the closed-loop process, connecting guest messaging to feedback.2024 03 Investor Day · Hilton
Consulting deck Strategy consulting Beat · How1 hit
51
The slide illustrates a service recovery or guest request fulfillment process using a circular flow diagram.2024 03 Investor Day · Hilton
Consulting deck Strategy consulting Beat · How1 hit
52
The slide uses a circular visual metaphor to represent the closed-loop nature of the guest experience, mapping specific touchpoints (Arrival, Food & Beverage, Customer Service, Departure) to property-level data.2024 03 Investor Day · Hilton
Consulting deck Strategy consulting Beat · How1 hit
94
The slide uses a visual sequence of four images to represent the customer journey stages.2024 03 Investor Day · Hilton
Consulting deck Strategy consulting Beat · NeedLoop · Why Now1 hit
36
The slide uses a process flow diagram to map the employee journey, followed by descriptive text detailing specific corporate programs.2024 Corporate Impact Report · Alaska Airlines / Hawaiian Airlines
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Zoom In1 hit
23
The slide uses a grid layout to show strategic investments aligned with the customer journey.2024 FY Results Presentation · IAG
Consulting deck Strategy consulting 1 hit
29
The slide uses a wave-like timeline to represent the customer journey from purchase to in-flight experience.2024 Investor Day · Delta Air Lines
Consulting deck Strategy consulting 1 hit
21
The slide uses a circular process diagram to map sales stages (Lead Gen, Identify pain points, etc.) to specific roles and activities.2025 05 Corporate IR Presentation · Zscaler
Consulting deck Strategy consulting 1 hit
49
The slide uses a timeline-based customer journey map and highlights key metrics for self-service and channel reach.2025 06 Iberia Investor Day · IAG
Consulting deck Strategy consulting Beat · Action1 hit
17
The slide uses a tiered benefit structure to illustrate the loyalty program's value proposition.2025 10 Investor Presentation · Booking Holdings
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Quick Win Big Bet1 hit
56
The slide uses a 'Next Best Action' framework concept to illustrate CRM capabilities.2025 11 Investor Pack · IHG
Consulting deck Strategy consulting 1 hit
20
The slide uses a matrix-like structure to map customer journey stages against specific airline initiatives, categorized by H2 (Half 2) milestones.2025 H1 Results Presentation · IAG
Consulting deck Strategy consulting 1 hit
52
Shows integration between customer profile data (address) and automated messaging (SMS) triggered by location proximity.2025 Investor Day · Twilio
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Logic Chain1 hit
54
The slide uses a 'floating' UI design to show various touchpoints in a post-purchase customer journey.2025 Investor Day · Twilio
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Logic Chain1 hit
56
This appears to be a UI mockup of a Customer Data Platform (CDP) profile view.2025 Investor Day · Twilio
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Logic Chain1 hit
64
This is a customer 360-degree view dashboard.2025 Investor Day · Twilio
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Logic Chain1 hit
106
The slide uses a timeline-based growth visualization to demonstrate the impact of cross-selling additional products over time.2025 Investor Day · Twilio
Consulting deck Strategy consulting Beat · Impact & Next StepsLoop · Logic Chain1 hit
36
Includes a customer journey flow on the left and a timeline-based line chart on the right.2025 Investor Day Seg1 · Visa
Consulting deck Strategy consulting 1 hit
24
The slide uses a process flow to map value-add points to specific stages of the accounts receivable cycle.2025 Investor Day Seg2 · Visa
Consulting deck Strategy consulting Beat · Solution1 hit
44
The slide uses a horizontal process flow to represent the customer journey, with specific product offerings listed under each stage.2025 Investor Day Seg2 · Visa
Consulting deck Strategy consulting Loop · Mece Breakdown1 hit
17
The slide uses a tiered structure to explain the loyalty program benefits. It highlights key metrics regarding program adoption and traveler mix.2026 02 Investor Presentation · Booking Holdings
Consulting deck Strategy consulting 1 hit