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The slide outlines the operational framework for NPS, distinguishing between competitive benchmarking, episode/touchpoint feedback, relationship feedback, and employee NPS.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Golden Circle1 hit
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This is the classic Bain & Company NPS Closed Loop Feedback model.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Evidence & ProofLoop · Golden Circle1 hit
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The slide depicts the classic Bain & Company Net Promoter System framework, featuring the inner and outer loops connected by a huddle.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The diagram uses a circular flow model to represent continuous improvement loops connected by a central huddle.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The slide outlines a structured approach to customer experience design, moving from episode design to implementation requirements and continuous agile deployment.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The slide uses a grid of cards to represent different workstreams or design components.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Uses the 'On Stage / Backstage' framework, common in service design.Simple & Digital Customer Experience Model · Bain
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Solving fashion’s product returnsSolving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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Solving fashion’s product returnsSolving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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This is a standard acknowledgments/disclosures page in a consulting deck.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The slide uses a circular flow diagram to represent the lifecycle of fashion products, including various stakeholders and processes.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The slide uses a circular process diagram to map the 'Afterlife of returns' across Customer, Transport/Logistics, and Warehouse stages, linked to specific disposal/recycling outcomes.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The diagram is a semi-circular framework mapping initiatives across Technology, Industry Standards & Collaboration, Citizen Engagement, and Government.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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Solving fashion’s product returnsSolving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The slide provides context on the environmental footprint of fashion returns and links it to broader economic and workforce development goals in the UK.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The slide acts as a glossary or definition page for the report.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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Figure 5: Report inputs and outputsSolving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The slide details five specific research pillars and notes limitations/future research areas.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The slide uses a structured layout to categorize impacts into Return by channels, Financial impact, and Environmental impact.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Problem (Identify pain)1 hit
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The slide uses a high-quality fashion photograph as a visual anchor, contrasting with the heavy environmental data presented in the text.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Problem (Identify pain)1 hit
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Figure 9 shows donut charts for shopping intensity and return intensity by age group.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Problem (Identify pain)1 hit
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Figure 10: Consumer survey key findingsSolving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Problem (Identify pain)1 hit
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The chart uses a descending order of return reasons. Definitions sidebar provides context for specific consumer behaviors.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Agitate (Make it worse)Loop · Cost Of Inaction1 hit
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The slide is structured as two columns of text detailing consumer behavior research regarding returns.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Agitate (Make it worse)Loop · Cost Of Inaction1 hit
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Figure 13: Features that would be helpful for online shoppers to select a product that doesn't need to be returned (% of online shoppers)Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Agitate (Make it worse)Loop · Cost Of Inaction1 hit
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Figure 14: Measures that would stop respondents from returning online purchases (% of online shoppers).Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Agitate (Make it worse)Loop · Cost Of Inaction1 hit
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Includes a donut chart and supporting qualitative analysis.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Beat · Agitate (Make it worse)Loop · Cost Of Inaction1 hit
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Includes two sets of donut charts comparing 'Yes', 'No', and 'Other' responses.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The diagram shows three main engagement channels (Stakeholder Interviews, IPF Forum 2022, Advisory Board) and a list of stakeholder types.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting 1 hit
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The slide uses a combination of a narrative body text and four distinct pull-quotes from industry leaders to build credibility.Solving fashion’s product returns · Roland Berger
Consulting deck Strategy consulting Loop · Golden Circle1 hit