slides · global inventory
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Component collection for the active corpus filters, with each row opening the slide detail view.
Matching slides 303,780
Current window 74,761-74,790
Pages 10,126
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74,761-74,790 of 303,780
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The slide uses a mathematical formula structure to explain the CVaR calculation.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Situation & ContextLoop · Cost Of Inaction1 hit
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Customer Experience: The 14BN Risk Noted for DiscussionCustomer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Problem & Complication1 hit
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Uses a broken axis (indicated by //) to display data. Categorization based on 16 digitisation KPIs.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Problem & Complication1 hit
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The chart uses a line-based visualization to show the gap between performance tiers across 12 distinct service attributes.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Problem & Complication1 hit
14
The slide highlights that non-digital channels (Branch, RM, Call Center) generally exhibit higher hassle rates than digital channels (Online, App).Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Problem & Complication1 hit
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Customer Experience: The 14BN Risk Noted for DiscussionCustomer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
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Customer Experience: The 14BN Risk Noted for DiscussionCustomer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Golden Circle1 hit
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The slide uses a 3D cube visualization to represent the intersection of client segments, interactions, and channels.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & ApproachLoop · Golden Circle1 hit
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The slide uses a scatter plot to show the relationship between Hassles rate and CVaR, followed by a heatmap table to detail specific segments with higher hassle rates.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The slide uses a table-like structure to define 'Experience promise layers' for three attributes: Approachable, Simple, and Transparent.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Uses a matrix-style layout to map channels (rows) against customer journey phases (columns).Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
33
The slide uses a process flow diagram to show how raw data (left) feeds into a central management tool (center), which then outputs actionable insights (right).Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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Customer Experience: The 14BN Risk Noted for DiscussionCustomer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting Beat · Solution & Approach1 hit
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The slide uses a numbered list format to present six distinct pillars of the firm's capabilities.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
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The slide uses a waterfall chart to illustrate the CVaR calculation and a data table to break down risk by interaction type.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
40
Customer Experience: The 14BN Risk Noted for DiscussionCustomer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
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The slide includes a 'Not to be used in client meetings' watermark.Customer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
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Customer Experience: The 14BN Risk Noted for DiscussionCustomer Experience: The 14BN Risk Noted for Discussion · Oliver Wyman
Consulting deck Strategy consulting 1 hit
01
Customer loyalty and ConvenienceCustomer loyalty and Convenience · Kearney
Consulting deck Strategy consulting 1 hit
03
The slide uses a bubble-style visualization to contrast the massive $3,500 billion impact of COVID-19 against smaller historical events.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Loop · Cost Of Inaction1 hit
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Customer loyalty and ConvenienceCustomer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Problem1 hit
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Customer loyalty and ConvenienceCustomer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Problem1 hit
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The slide uses a high-contrast visual of shoes to represent consumer choice, paired with a clear data-driven takeaway.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Problem1 hit
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Kearney branding present; uses a donut chart to highlight consumer forgiveness.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Agitate1 hit
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The slide uses a split layout with a thematic photo on the left and strategic recommendations/case studies on the right.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Agitate1 hit
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Includes Kearney branding and a diamond watermark in the background.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Solution1 hit
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The slide uses a 'some say... but some don't' rhetorical structure to challenge a common business assumption.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · SolutionLoop · Jobs To Be Done1 hit
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The slide uses a mathematical metaphor (Access + Interface) * Expectations = Consumer time elasticity.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Solution1 hit
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The slide uses a split-screen layout with a background image on the left and text/logos on the right.Customer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Solution1 hit
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Customer loyalty and ConvenienceCustomer loyalty and Convenience · Kearney
Consulting deck Strategy consulting Beat · Solution1 hit