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The slide highlights Amex's expansion in transit payments with specific metrics for US, Japan, Canada, and ROW.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · Action1 hit
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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The chart demonstrates operating leverage by showing revenue increasing while the percentage of revenue spent on tech expenses decreases.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The chart uses a blue bar to highlight the future target aspiration.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The chart shows a clear upward trend in digital engagement for both low and high tenure segments from 2019 to 2023.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The chart shows a clear upward trend in digital engagement across both age groups, with younger customers consistently showing higher digital activity.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The chart highlights the cost-efficiency shift as chat adoption increases and overall interaction frequency decreases.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The slide uses a hub-and-spoke style diagram to show the central role of technology in the Amex business model.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The slide uses a hub-and-spoke style layout to show connectivity between three main pillars, supported by a base layer of technology.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The slide uses a timeline framework to categorize platform development into 'On-Going' (grey) and 'Starting in 2024' (blue).American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The slide highlights the impact of technology on key business performance indicators.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · ActionLoop · Cost Of Inaction1 hit
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The slide uses a horizontal timeline with alternating top and bottom callout boxes to represent historical milestones.American Express Investor Day 2024 · American Express
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The slide uses a numbered list format to categorize AI initiatives. The 'Productivity' column is highlighted with a dashed border.American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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The slide uses a hub-and-spoke style diagram to illustrate the business model.American Express Investor Day 2024 · American Express
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Industry average based on third-party estimates.American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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VIBES stands for Valuing Interactions By Evaluating Satisfaction.American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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Uses a process-flow style layout with a central screenshot of a customer portal.American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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American Express Investor Day 2024American Express Investor Day 2024 · American Express
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Data source: Q2 2023 McKinsey Global Payments Map.American Express Investor Day 2024 · American Express
Consulting deck Strategy consulting Beat · Action1 hit