Bain Achieving operational Excellence at University of California Berkeley · page 76 of 205
The slide uses a bar chart to compare IT support efficiency across units against a benchmark, followed by observations and potential opportunities.
Consulting deck · diagnosis · diagnose · dense density
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Chart Selection Guide slide · 70%
The slide contains a chart/bar-vertical titled 'PCs supported per IT support FTE across a sample of UCB units'.
List presentation slide · 90%The slide contains a list/bullet with multiple points: 'Many sub-scale IT support units: Many units are too small to get to benchmark levels of productivity. Many IT generalists: ~50% of IT support personnel surveyed spend at least half of their time doing non-su'.
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Frameworks 1