Trends & AI in the Contact Center · page 22 of 29
The diagram uses a hub-and-spoke layout where two central circles (Customer Engagement, Agent Experience) are surrounded by specific use cases.
Consulting deck · market_landscape · present_framework · sparse density
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Slide schematic 4/4
diagram 2/2 legend 1/1 title 1/1
Components 4
hub-spoke hub-spoke legend headline
Tools 3
Color Strategy slide · 82%
Color-coded indicators distinguish 'Net New' vs 'Improvement'.
Market Segmentation Pyramid slide · 50%The slide features a 'Customer Engagement hub with surrounding use cases' and an 'Agent Experience hub,' which could be related to market segmentation.
Visual Hierarchy slide · 70%Two central hubs anchor surrounding use cases.
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No metric insight is anchored to this slide.
Frameworks 0
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No frameworks
No framework match is anchored to this slide.