Commercial banking customers want a digital experience: Commercial banks own the high-value relationships within their firms, but they must play catch-up with their retail banking siblings, shifting from manual processes and a people-led engagement running on legacy tech to seriously up their digital CX game.
The Best Service Providers for Commercial Banks, 2025 · page 5 of 25
The slide uses the HFS Horizons framework to categorize service provider capabilities.
Consulting deck · executive_summary · establish_context · dense density
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Slide schematic 2/2
list 1/1 title 1/1
Components 2
bullet headline
Tools 5
Governing Thought block · 70%
Opening bullet states the unifying thesis (digital catch-up imperative)
Three Pillars block · 80%Three Horizons explicitly named as pillars of the assessment
Build-Up (Gradatio) loop · 75%H1 functional -> H2 enterprise -> H3 ecosystem ascending intensity
Chunking loop · 75%Body chunked into bolded H1/H2/H3 bullets plus report scope bullets
Three horizons (McKinsey) slide · 90%The framework/instance component clearly shows the Three Horizons model, which is a well-known strategic planning tool.
Metrics 1
Frameworks 2