CX GLOBAL INSIGHTS 2025

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Components 5

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2x2 matrix slide · 50%

The slide mentions a 'Forces of CX framework' with multiple factors, but no clear 2x2 matrix is shown. However, the concept of multiple factors could be related to a 2x2 matrix.

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Frameworks 1

hub-spoke 90%

The diagram on the right shows a central 'Forces of CX' node connected to six surrounding components.

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The diagram on the right illustrates the 'Forces of CX' framework, which includes Enjoyment, Belonging, Certainty, Fair Treatment, Control, and Status.