CX GLOBAL INSIGHTS 2025

Slide schematic 4/4

chart 1/1 diagram 1/1 source-note 1/1 title 1/1

Components 4

scatter hub-spoke source-note headline

Tools 1

The slide mentions a 'Forces of CX framework' with multiple factors, but no clear 2x2 matrix is shown. However, the concept of multiple factors could be related to a 2x2 matrix.

Metrics 0

∅

No metrics

No metric insight is anchored to this slide.

Frameworks 1

hub-spoke 90%

The diagram on the right shows a central 'Forces of CX' node connected to six surrounding components.

Find anything

The diagram on the right illustrates the 'Forces of CX' framework, which includes Enjoyment, Belonging, Certainty, Fair Treatment, Control, and Status.