Detention Intake to a YRS Facility involves providing a safe home for a youth
Digital Transformation NJ · page 30 of 43
Includes a Venn diagram for research metrics and a detailed customer journey map snippet.
Consulting deck · customer_journey · present_framework · overcrowded density
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Slide schematic 6/6
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Components 6
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Tools 2
Audience Persona slide · 70%
image/infographic: Personas and Journey Maps visual
Customer journey map slide · 80%subtitle: User Experience activities and outputs were designed to represent the human ecosystem surrounding the technology solution. Personas and Journey Maps were used throughout the design and development lifecycles to
Metrics 1
Frameworks 1