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  "notes": "Historical document; sets the stage for a quality-focused process improvement initiative.",
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      "text": "1 Brian Arbogast, Dennis Canady, Jon DeVaan, Ed Johns, Doug Klunder, Brian MacDonald, Tom Reeve, Charles Simonyi.\n2 Dave Moore's definition of quality: 'Conforms to the requirements.'",
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      "text": "On May 12th and 13th, the applications development managers held a retreat... Zero-defects code is the Holy Grail of programming... Zero defects must be the new performance standard for development.",
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      "text": "To: Applications developers and testers\nFrom: Chris Mason\nDate: 6/20/89\nSubject: Zero-defects code\nCc: Mike Maples, Steve Ballmer, Applications Business Unit managers and department heads",
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      "text": "There are a lot of reasons why our products seem to get buggier and buggier. It's a fact that they're getting more complex, but we haven't changed our methods to respond to that complexity.",
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