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  "documentTitle": "Valve culture code",
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      "text": "step 1. Talk to someone in a meeting\nstep 2. Talk to someone in the elevator\nstep 3. Talk to someone in the kitchen\nstep 4. Talk to someone in the bathroom",
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      "text": "So if every employee is autonomously making his or her own decisions, how is that not chaos? ... We are all stewards of our long-term relationship with our customers.",
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      "text": "But what if we ALL screw up?",
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      "text": "Fig. 2-4 Methods to find out what's going on",
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