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  "documentTitle": "Macellum Kohls Presentation April 2022",
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  "presentationDate": "2022-04-01 00:00:00",
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  "notes": "Includes screenshots of the Kohl's mobile site and negative customer reviews as evidence.",
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      "text": "Confusing and frustrating promotions: Many items do not qualify for sitewide promotional discounts",
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      "text": "Customer Frustration: Hard to navigate, slow and unpredictable delivery experience translates to frustrated customers.",
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      "text": "Poor Site Navigation & Shipping Struggles: Items claim to be on sale, but are not discounted upon check out; Pick up in store is free - if you are willing to drive 40 miles; Four-day delivery is $30 as compared to two-day free on Amazon Prime",
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      "text": "Source: Kohl's.com & Google Reviews Week of April 4th, 2022.",
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      "text": "CONFUSING ONLINE SHOPPING EXPERIENCE FRUSTRATES CUSTOMERS",
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