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  "documentTitle": "Macellum Kohls Presentation April 2022",
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  "presentationDate": "2022-04-01 00:00:00",
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  "notes": "Includes screenshots of Trustpilot and BBB ratings, a bar chart of NPS scores, and verbatim negative customer reviews.",
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      "text": "Kohl's scores in a range of 1-2, with 5 being the best, on many independent feedback forums. Kohl's lags best-in-class retailers and ranks near the bottom when measuring customer feedback sentiment.",
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      "text": "Recent customer feedback highlights customers' frustration with limited product assortment, confusing promotional discounts, poor service and an inaccessible website",
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      "text": "POOR CUSTOMER EXPERIENCE LEADS TO MISSED SALES",
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