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  "documentTitle": "Help Lightning Pitch Deck",
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      "text": "Help Lightning's Virtual Expertise has become a must have tool due to the inflection point driven by the pandemic and lockdowns. Help Lightning usage grew 417% in March over February 2020 as new and existing customers turned to us to deliver mission critical services. Leads have doubled. Revenue is ahead of plan. Customers tell us the changes to service delivery are permanent. No Going Back. Help Lightning is positioned to outperform the market.",
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      "text": "\"We are seeing huge internal efficiency gains when it comes to fixing complex problems the first time, avoiding dispatches altogether\" - Becton Dickinson",
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      "text": "\"On-site Virtual Assist has been a priority of ours for quite some time, but the rapid escalation of COVID-19 accelerated our push to make this available to our customers now\" - Cox Communications",
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      "text": "\"Help Lightning puts RICOH in a completely different category from their competitors and is a key offering that clearly differentiates them.\" - Industry Analyst",
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      "text": "The Pandemic Inflection",
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