{
  "docId": "019f6b8f-0d3c-702b-98b9-f8cc93ab4c7f",
  "docSlug": "jarvis-dixa-pitch-deck",
  "documentTitle": "Dixa Pitch Deck",
  "authorId": "dixa-pitch-deck",
  "authorName": null,
  "documentKindSlug": "pitchdeck",
  "documentKindLabel": "Pitch deck",
  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
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  "orientation": null,
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  "pageNumber": 7,
  "pageCount": 13,
  "prevPage": 6,
  "nextPage": 8,
  "slideType": "problem_statement",
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  "density": "balanced",
  "nDataPoints": 0,
  "notes": "Uses a gap analysis framework to visualize the disconnect between current service delivery and customer needs.",
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  "slideHref": "/slides/019f6b8f-0d3c-702b-98b9-f8cc93ab4c7f/7",
  "deckHref": "/decks/019f6b8f-0d3c-702b-98b9-f8cc93ab4c7f",
  "deckJsonHref": "/decks/019f6b8f-0d3c-702b-98b9-f8cc93ab4c7f.json",
  "deckAnchorHref": "/decks/019f6b8f-0d3c-702b-98b9-f8cc93ab4c7f#slide-7",
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      "kind": "callout",
      "text": "This is what they get with the efficient, fast ticketing approach",
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      "kind": "callout",
      "text": "What customers expect",
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      "kind": "chart",
      "text": "Value Gap chart showing Efficiency Mindset vs Customer Expectations",
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      "kind": "list",
      "text": "Disempowered by a focus on efficiency and productivity as a final outcome; in reality these KPIs are not your North Star for the value customers expect. Disempowered by tools that stop them from going beyond just closing tickets.",
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      "kind": "title",
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  "metrics": [],
  "tools": [
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      "evidence": "Value Gap chart showing Efficiency Mindset vs Customer Expectations",
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      "arcName": "The Sequoia Pitch",
      "arcSlug": "sequoia-pitch",
      "beatName": "Problem",
      "beatSlug": "sequoia-pitch-problem",
      "evidence": "Slides 7-8 present the problem statement",
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      "parentBeatName": "Complication",
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      "structure": "The Status Quo -> The Hidden Costs Accumulating -> The Future State of Inaction -> The Tipping Point",
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      "description": "Quantify what happens if the audience does nothing"
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      "description": "Invert the typical pitch by starting with why you exist, rather than what you do"
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}