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      "text": "Answer within 24 hours: If you're swamped, send the requester a quick reply to tell them when you can complete their request. Close the loop: Reply saying that you've completed the task. Weekends and evenings are free: You can send emails whenever you'd like, but there's no expectation of a response on weekends and evenings. In the rare case when you need something urgently during these off times, text or call. \"My request is ...\": Clarify what you're asking. Boldface your request and state it at the beginning of the email. Set clear deadlines. We call this committed language. Two-email rule: If a problem is not solved in two emails, set up a call. Three minutes on the phone can save three hours trying to decipher what someone means in their email. And conversation builds trust.",
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