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      "text": "JQJ: Jamie Q. Johnson is the name of our robo-assistant, as well as our radically democratic process of naming things\nkaizen: Continuous improvement. An example is always asking, “What’s my NTT?” It also refers to our monthly and quarterly reflection meetings between supervisors and their direct reports.\nKPIs: Key Performance Indicators. Quantifiable metrics used to evaluate our progress toward meeting our organizational goals.\nlessons learned: Key takeaways created during a postmortem review\nnext action: An assigned task that needs to be completed as a result of discussion\nNTT: “Next time try ...” (see IWEW)\nOKRs: Objectives and Key Results. We use OKRs as the framework to identify and track our quarterly goals towards meeting our KPIs.",
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