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      "kind": "list",
      "text": "THINGS YOU SHOULD SAY: Why are we doing it this way? Is there a better alternative? ... THINGS YOU SHOULDN'T SAY: It is what it is. That's not my job. Who cares?",
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      "text": "1. PRETEND YOU'RE TALKING TO YOUR PARENTS. 2. DON'T BE AFRAID TO ASK. 3. GET ON THE SAME PAGE.",
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      "text": "TO AVOID ROBOT SPEAK, FOLLOW THESE THREE SIMPLE RULES:",
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