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  "documentTitle": "Bain Cost Diagnostics for University of North Carolina",
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  "notes": "The slide uses a stacked bar chart to show expenditure growth across different service categories between FY04 and FY08.",
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      "text": "Facilities Services expenditures FY04 vs FY08",
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      "text": "Facilities Services has ~1,000 FTEs; Expenditures have grown 8% p.a. since FY04, less than baseline growth of 9% p.a.",
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      "text": "Facilities Services has cut expenses and improved operations; Housekeeping requires 40% more staff to reach level 2 standard.",
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      "text": "How can Facilities Services maintain acceptable service to the university and further reduce spending?",
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      "text": "Note: *Baseline growth consists of 4.8% p.a. growth of gross square footage and 4.2% p.a. LSI raises; APPA service levels depict a general state of cleanliness from spotless (1) to neglectful (5). Source: APPA guidelines; Facilities Services org chart; UNC subsidiary ledger data",
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