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  "documentTitle": "Bain Cost Diagnostics for University of North Carolina",
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  "notes": "Includes a Marimekko chart showing server distribution by school and OS.",
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      "text": "UNC-CH server count by school/area and operating system",
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      "text": "Notes: Server count is meant to be an estimate only; does not include centers & institutes. All observations contained in this document are for discussion purposes only. This information was prepared solely for the use of the University of North Carolina at Chapel Hill; it is not to be relied on by any 3rd party",
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      "text": "Distributed functions often drive redundant infrastructure and support capabilities. Nearly 50% of servers are outside of central ITS. Current IT decision-making process is fragmented and unclear. Distributed units lack trust and confidence in ITS' ability to provide comprehensive support.",
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      "text": "How can culture/capability gaps within ITS be resolved to rebuild trust among distributed IT units? To what degree can IT infrastructure and support be consolidated?",
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      "text": "Central ITS provides core IT services and support in select areas across the university. IT functions are distributed across schools/divisions. Within schools and divisions, IT infrastructure and support are often distributed across departments.",
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      "text": "The organization is so spread out, and we don't know where everyone is...I don't always really know who my customer is.",
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      "text": "I'm duplicating some of what everyone else is doing. We're doing some of the software or some of the desktop imaging...it changes from place to place.",
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