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  "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley",
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      "text": "Observations: Distributed functions evolved because historically, central groups could not meet local needs; Distributed and shadow personnel do not report up through functional areas and are fragmented in small units; Lack of standardization, specialization and knowledge sharing contribute to lower productivity and higher cost; Distribution creates risk management issues",
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      "text": "Central: Functional staff reporting to central functional group; Distributed: Functional staff reporting to distributed units; Shadow: Staff not classified in function, but perform function as part of their job",
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      "text": "Note: Data does not include student or graduate students employees. Source: HCM Database as of 12/22/09; Department-level manager interviews conducted January 2010",
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