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  "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley",
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  "notes": "The slide presents qualitative data (quotes) from a survey to diagnose pain points in student service portals.",
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      "text": "Ease of use: Combining the DARS, TeleBears, etc. There were so many websites that every student needed/used, perhaps they can be located at just one address. Just too many online Bears programs that are constantly changing. If somehow BearFacts/DARS/TeleBears could all be incorporated into one program, that would improve the student experience. CARS online viewing platform is not user intuitive.",
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      "text": "Quality: Increase reliability of TeleBears. The DARS site could be more helpful for graduating students. It was often out-of-date.",
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      "text": "Note: Quotes in response to the open-ended question: “What are the 2-3 areas where the student service experience can be most improved?” Source: OE Young Alumni Survey, Mar 2010 (n=454)",
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