{ "docId": "019f6b8e-f729-7698-84a4-03d5e8e818e8", "docSlug": "jarvis-bain-achieving-operational-excellence-at-university-of-california-berkeley", "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley", "authorId": "bain-achieving-operational-excellence-at-university-of-california-berkeley", "authorName": null, "documentKindSlug": "consulting-deck", "documentKindLabel": "Consulting deck", "sourceTypeSlug": "strategy_consulting", "sourceTypeLabel": "Strategy consulting", "presentationDate": null, "orientation": null, "aspectRatio": null, "pageNumber": 192, "pageCount": 205, "prevPage": 191, "nextPage": 193, "slideType": "pain_points", "function": "diagnose", "density": "overcrowded", "nDataPoints": 0, "notes": "The slide uses direct quotes from an alumni survey to highlight specific pain points in student services.", "elementsJson": null, "metadataConfidence": 1, "imagePath": null, "slideHref": "/slides/019f6b8e-f729-7698-84a4-03d5e8e818e8/192", "deckHref": "/decks/019f6b8e-f729-7698-84a4-03d5e8e818e8", "deckJsonHref": "/decks/019f6b8e-f729-7698-84a4-03d5e8e818e8.json", "deckAnchorHref": "/decks/019f6b8e-f729-7698-84a4-03d5e8e818e8#slide-192", "components": [ { "bbox": { "h": 0.06, "w": 0.15, "x": 0.82, "y": 0.08 }, "kind": "callout", "text": "UNDERGRAD ALUMNI ONLY", "attrs": null, "subkind": "primary", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "d2a1424f-ce27-4825-829b-ce80f74ec18a", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.1, "w": 0.15, "x": 0.06, "y": 0.43 }, "kind": "list", "text": "Outreach", "attrs": null, "subkind": "bullet", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "05d845c4-5a37-4956-9ebd-9d291bd54f6a", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.1, "w": 0.15, "x": 0.06, "y": 0.79 }, "kind": "list", "text": "Expanded services", "attrs": null, "subkind": "bullet", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "a2ae1227-89fc-4627-8cd6-7f683f1d7612", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.06, "w": 0.7, "x": 0.24, "y": 0.78 }, "kind": "paragraph", "text": "As an alum, it's one thing that I look back on and feel that there is no support for new grads or alums.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "10fe6c04-40f4-4186-b7d6-b578469935f5", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.04, "w": 0.7, "x": 0.24, "y": 0.36 }, "kind": "paragraph", "text": "Providing career counseling for freshmen and sophomores.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "13100937-d54d-4083-82e1-0c790e2d454a", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.06, "w": 0.7, "x": 0.24, "y": 0.65 }, "kind": "paragraph", "text": "Students need to learn earlier on about their career opportunities and the programs and workshops that the school offers.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "8d43156b-c8d7-4f94-a55d-9c044aeea0ca", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.12, "w": 0.7, "x": 0.24, "y": 0.22 }, "kind": "paragraph", "text": "Career services: I had no idea how to apply for a job or what employers were looking for when I graduated, and had to figure it out by trial and error. I strongly recommend a more proactive approach with the Career Center, with more staff and mandatory meetings with students.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "9a793a56-ce4e-4c99-ab6f-72b8dd20bc53", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.12, "w": 0.7, "x": 0.24, "y": 0.43 }, "kind": "paragraph", "text": "The Career Center is the number one place that needs the most improvement. I did not feel as though the Career Center reached out to me at all, and I did not know how to utilize its services. I felt lost upon graduation and the Career Center should have helped guide students more for a post-graduation life.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "c8dcef2e-2fbc-4b6a-9819-108235bb4e32", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.04, "w": 0.7, "x": 0.24, "y": 0.86 }, "kind": "paragraph", "text": "Career Center services for graduate school advising.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "ccb9d16a-b67b-4cad-870c-718df3fbe5c2", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.04, "w": 0.7, "x": 0.24, "y": 0.58 }, "kind": "paragraph", "text": "More proactive career counseling.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "cf65957e-05ec-43f3-b362-bbeac2071ed0", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.05, "w": 0.6, "x": 0.04, "y": 0.93 }, "kind": "source-note", "text": "Note: Quotes in response to the open-ended question: “What are the 2-3 areas where the student service experience can be most improved?” Source: OE Young Alumni Survey, Mar 2010 (n=454)", "attrs": null, "subkind": "source-note", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "6ddc6f3f-defe-4183-b2a3-b5b3bd3b0563", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.08, "w": 0.6, "x": 0.04, "y": 0.06 }, "kind": "title", "text": "Career Center: Detail of themes", "attrs": null, "subkind": "headline", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "67abc54a-fa15-4add-87cc-3c2ec2503f8a", "frameworkName": null, "frameworkSlug": null } ], "metrics": [], "tools": [], "frameworks": [], "arcBeats": [], "loops": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }