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  "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley",
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  "notes": "The slide uses direct quotes from an alumni survey to illustrate specific pain points in academic advising.",
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      "text": "UNDERGRAD\nALUMNI ONLY",
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      "text": "Logistical obstacles\n- \"Less waiting time for academic advising.\"\n- \"In some schools, advisors are assigned, but in others, the student is on their own for getting a faculty advisor. Having an advisor should be easy across the board.\"",
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      "text": "Electronic delivery\n- \"Online services (backed by a human) would have been wonderful...\"\n- \"Improve online services for academic advising within departments (electronic form submission, etc.).\"\n- \"I was unaware of online counseling, but just answering a few general questions by email could point a student in the right direction.\"",
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      "text": "Note: Quotes in response to the open-ended question: \"What are the 2-3 areas where the student service experience can be most improved?\"\nSource: OE Young Alumni Survey, Mar 2010 (n=454)",
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