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  "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley",
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  "notes": "The chart is a 100% stacked bar chart showing satisfaction levels (Excellent, Good, Fair, Poor) by school, with average scores provided below.",
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      "text": "Quality of interaction: Not enough focus on career/life goals, lack of standardization, lack of personal connection. Logistical obstacles: Accessibility, wait times. Lack of electronic delivery: Communication, online appointments.",
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      "text": "Note: Avg score is based on numerical calculation where Poor=1, Fair=2, Good=3 and Excellent=4. Students who did not use the service were excluded",
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      "text": "Source: OE Young Alumni Survey, Mar 2010 (n=454)",
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