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  "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley",
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  "notes": "The chart uses a stacked bar format to show the distribution of satisfaction ratings (Poor, Fair, Good, Excellent) for four different offices, with average scores provided below.",
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      "text": "Opportunities for improvement identified to date by students: Quality of interaction, Logistical obstacles, Lack of electronic delivery",
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      "text": "Note: Avg score is based on numerical calculation where Poor=1, Fair=2, Good=3 and Excellent=4. Students who did not use the service were excluded. Source: OE Student Survey, Feb 2010 (n=2,281)",
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