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  "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley",
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      "text": "UC Berkeley lacks consistent communication channels to ensure cascading communication throughout all levels of the organization. Managers are not accountable for cascading communications to their direct reports. The difficulty [during our change effort] was in communicating to a broader set of stakeholders. Clear channels of communication must be established between the leadership team implementing the change and those who will be most affected by the change.",
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      "text": "Note: Responses of “Not applicable/don’t know” not shown, so totals may not equal 100%; Full question is “Have we communicated priorities clearly enough that people throughout the University understand the context for decision making and execution in their area?” Source: OE Capacity for Change and Organizational Effectiveness Survey, Jan 2010 (n=311)",
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