{
  "docId": "019f6b8e-f729-7698-84a4-03d5e8e818e8",
  "docSlug": "jarvis-bain-achieving-operational-excellence-at-university-of-california-berkeley",
  "documentTitle": "Bain Achieving operational Excellence at University of California Berkeley",
  "authorId": "bain-achieving-operational-excellence-at-university-of-california-berkeley",
  "authorName": null,
  "documentKindSlug": "consulting-deck",
  "documentKindLabel": "Consulting deck",
  "sourceTypeSlug": "strategy_consulting",
  "sourceTypeLabel": "Strategy consulting",
  "presentationDate": null,
  "orientation": null,
  "aspectRatio": null,
  "pageNumber": 114,
  "pageCount": 205,
  "prevPage": 113,
  "nextPage": 115,
  "slideType": "diagnosis",
  "function": "diagnose",
  "density": "balanced",
  "nDataPoints": 3,
  "notes": "The slide uses a standard NPS scale definition and a bar chart to visualize the performance gap.",
  "elementsJson": null,
  "metadataConfidence": 1,
  "imagePath": null,
  "slideHref": "/slides/019f6b8e-f729-7698-84a4-03d5e8e818e8/114",
  "deckHref": "/decks/019f6b8e-f729-7698-84a4-03d5e8e818e8",
  "deckJsonHref": "/decks/019f6b8e-f729-7698-84a4-03d5e8e818e8.json",
  "deckAnchorHref": "/decks/019f6b8e-f729-7698-84a4-03d5e8e818e8#slide-114",
  "components": [
    {
      "bbox": {
        "h": 0.5,
        "w": 0.4,
        "x": 0.55,
        "y": 0.28
      },
      "kind": "chart",
      "text": "Respondent Net Promoter Score",
      "attrs": null,
      "subkind": "bar-vertical",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c4cd5592-262d-42e6-b33f-82bf0862c014",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.25,
        "w": 0.5,
        "x": 0.05,
        "y": 0.3
      },
      "kind": "framework",
      "text": "Net Promoter Score (NPS) scale",
      "attrs": null,
      "subkind": "instance",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "bd5c66bd-e00b-4d1a-87e4-d0910c393661",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.45,
        "x": 0.05,
        "y": 0.65
      },
      "kind": "list",
      "text": "NPS scores vary by industry and function. Measuring NPS over time can help to understand changes in employee perception.",
      "attrs": null,
      "subkind": "bullet",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "b0c939d5-cee0-42b0-aa3f-82a8a2783590",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.05,
        "w": 0.9,
        "x": 0.05,
        "y": 0.92
      },
      "kind": "source-note",
      "text": "Source: OE Capacity for Change and Organizational Effectiveness Survey, Jan 2010 (n=311); Bain NPS Database",
      "attrs": null,
      "subkind": "source-note",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "989ef316-1b57-478c-a81e-d9ede8b53b30",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.15,
        "w": 0.9,
        "x": 0.05,
        "y": 0.05
      },
      "kind": "title",
      "text": "These issues, as well as challenging times, have led to more detractors than promoters",
      "attrs": null,
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "dfaa9b75-a0d9-489b-b476-fa5ed1b7e883",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [
    {
      "name": "net-promoter-score",
      "slug": null,
      "matchId": "cc55fa4f-4e34-4f0c-83c2-0109b62b76a9",
      "evidence": "The slide explicitly defines and calculates NPS using the standard 0-10 scale and promoter/detractor categorization.",
      "confidence": 1
    }
  ],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}