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      "text": "Perform a rough analysis of the organizational chart; Make a comparison of organizational charts internally and externally to exemplars; Interview BPS leaders to determine goals, missions and associated KPI's; Identify overlaps and gaps in the overall spread of goals and missions; Create process for KPI alignment and performance management; Use McKinsey's Culture and Values survey to build a data-driven look at perceptions of the BPS culture; Identify next steps based on the analytic results",
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