{ "docId": "019de518-b5b8-75df-a8d0-b542b9e1fa0f", "docSlug": "40202128de3d644ec84944d6bd2c0cff", "documentTitle": "EverCommerce | Results Presentation Deck | 24 slides", "authorId": "evercommerce", "authorName": "EverCommerce", "documentKindSlug": "conference-presentation", "documentKindLabel": "Conference presentation", "sourceTypeSlug": "investor_relations", "sourceTypeLabel": "Investor relations", "presentationDate": "2024-11-01 00:00:00", "orientation": "landscape", "aspectRatio": 1.7777778, "pageNumber": 23, "pageCount": 24, "prevPage": 22, "nextPage": 24, "slideType": "appendix", "function": "appendix", "density": "overcrowded", "nDataPoints": 0, "notes": null, "elementsJson": null, "metadataConfidence": 1, "imagePath": null, "slideHref": "/slides/019de518-b5b8-75df-a8d0-b542b9e1fa0f/23", "deckHref": "/decks/019de518-b5b8-75df-a8d0-b542b9e1fa0f", "deckJsonHref": "/decks/019de518-b5b8-75df-a8d0-b542b9e1fa0f.json", "deckAnchorHref": "/decks/019de518-b5b8-75df-a8d0-b542b9e1fa0f#slide-23", "components": [ { "bbox": { "h": 0.04, "w": 0.935, "x": 0.034, "y": 0.32 }, "kind": "paragraph", "text": "Adjusted Gross Profit: Adjusted Gross Profit is calculated as gross profit adjusted to exclude depreciation and amortization allocated to cost of revenues. Gross profit is calculated as total revenues less cost of revenues (exclusive of depreciation and amortization), amortization of developed technology, amortization of capitalized software and depreciation expense (allocated to cost of revenues).", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "0cbe7c14-8186-413a-82fd-d1ae6ca34db9", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.17, "w": 0.935, "x": 0.034, "y": 0.732 }, "kind": "paragraph", "text": "CLTV / CAC Ratio and Payback Period: Customer lifetime value (CLTV) is the average revenue per customer over the number of months in the customer lifetime, net of cost of revenue (exclusive of depreciation and amortization). We calculate lifetime value of a customer using a projected average customer lifetime, which we extrapolate by taking actual customer retention data for months 1-24 of a customer's lifetime and projecting customer retention data beyond month 24 using a monthly average rate of change over the prior 12 months. We then total the amount that an average customer produces in monthly revenue across the number of months in our projected average customer lifetime, and apply a gross margin factor, calculated as revenues less cost of revenues (exclusive of depreciation and amortization), to estimate a lifetime value. We calculate our customer acquisition costs (CAC) as the total of all of our direct sales and marketing expenses associated with acquiring new customers for a fiscal year divided by the total number of new customers acquired during such fiscal year. Direct sales and marketing expenses include fully loaded salary and commission as well as advertising costs. We have excluded certain overhead costs allocated to the sales and marketing department including but not limited to professional fees, recruiting, and office supplies as they are not costs that are directly related to acquiring incremental customers. Customer acquisition costs are calculated as if acquisitions that were closed during the periods presented were closed on the first day of the period.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "2bfc20b7-d7d7-4361-a6c7-a183deae90a9", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.935, "x": 0.034, "y": 0.393 }, "kind": "paragraph", "text": "Annualized Net Revenue Retention: The percentage of recurring revenue retained from existing customers over a 12 month period. It takes into account revenue increases from upsell and cross-sell, as well as revenue decreases from downgrades and cancellation.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "51c28fe6-6de2-4777-8a18-34857eaba292", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.11, "w": 0.935, "x": 0.034, "y": 0.466 }, "kind": "paragraph", "text": "Adjusted Operating Expenses: Adjusted Operating Expenses (Sales and Marketing, Product Development, and General and Administrative) are calculated as reported operating expense, adjusted to exclude stock-based compensation, other amortization, and transaction-related and other non-recurring costs. Other amortization includes amortization for capitalized contract acquisition costs. Transaction-related costs are specific deal-related costs such as legal fees, financial and tax due diligence, consulting and escrow fees. Other non-recurring costs are expenses such as system implementation costs, executive separation costs, and severance related to planned restructuring activities. Transaction-related costs and other non-recurring costs are excluded as they are not representative of our underlying operating performance.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "52febaa5-6378-4357-983d-0a75d31f8863", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.11, "w": 0.935, "x": 0.034, "y": 0.187 }, "kind": "paragraph", "text": "Adjusted EBITDA: Adjusted EBITDA is calculated as net loss adjusted to exclude interest and other expense, net, income tax expense (benefit), depreciation and amortization, other amortization, stock-based compensation and transaction-related and other non-recurring costs. Other amortization includes amortization for capitalized contract acquisition costs. Transaction-related costs are specific deal-related costs such as legal fees, financial and tax due diligence, consulting and escrow fees. Other non-recurring costs are expenses such as impairment charges, (gains) losses from divestitures, system implementation costs, executive separation costs, severance expense related to planned restructuring activities, and costs associated with integration and transformation improvements. Transaction-related and other non-recurring costs are excluded as they are not representative of our underlying operating performance.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "6667e2ba-0027-4a1c-bba4-6221a5b81b6f", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.09, "w": 0.935, "x": 0.034, "y": 0.599 }, "kind": "paragraph", "text": "Adjusted Unlevered Free Cash Flow: Adjusted Unlevered Free Cash Flow (aUFCF) is calculated as Adjusted EBITDA, less acquisition-related costs, other non-recurring costs, purchases of PP&E, capitalized software costs, and capitalized commissions. Transaction-related costs and other non-recurring costs, capitalized software costs and capitalized commissions are costs that are excluded from Adjusted EBITDA but are cash costs and as such are included in the aUFCF calculation. Transaction-related costs are specific deal-related costs such as legal fees, financial and tax due diligence, consulting and escrow fees. Other non-recurring costs are expenses such as system implementation costs, executive separation costs, and severance related to planned restructuring activities.", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "c2673c46-f2fa-43fa-94c2-154e8f06793b", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.21, "x": 0.058, "y": 0.104 }, "kind": "title", "text": "Definitions", "attrs": null, "subkind": "headline", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "f8f83e8a-b9e3-4bce-bc67-6c0dd8a6de8a", "frameworkName": null, "frameworkSlug": null } ], "metrics": [], "tools": [ { "name": "List presentation", "slug": "list-presentation", "agent": null, "layer": "slide", "matchId": "6355fe12-d4f3-4110-b526-ff26abe3c1e6", "evidence": "paragraph/paragraph: CLTV / CAC Ratio and Payback Period: Customer lifetime value (CLTV) is the average revenue per customer over the number of months in the customer lifetime, net of cost of revenue (exclusive of deprec", "confidence": 0.7 } ], "frameworks": [], "arcBeats": [], "loops": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }