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      "text": "Net Customer Growth Rate\n0.8% 0.9% 0.8% 0.9% 1.3% 1.4% 1.4% 1.5% 1.8% 1.7% 1.7% 1.5% 1.5% 1.1% 0.6% 0.6%\n2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 TTM Q2 2024",
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      "text": "Customer growth\n• Headwinds from interest rates\n• Single-family permitting in Oregon and Portland metro picked up on a trailing 12-month annualized basis year-over-year in June 2024\n• Projecting 0.8% customer growth for 2024",
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      "text": "Conversions\n• Serve 63% of single-family homes in territory\n• Opportunities to convert homes",
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      "text": "Affordable Energy\n• Oregon customers saw 9% reduction in rates beginning Nov. 1, 2023\n• Today, NW Natural customer bills are 7% lower today than 15 years ago\n• Expect customers will pay less for their natural gas service this upcoming winter than they did in 2005",
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