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  "documentTitle": "Mid-America Apartment Communities | Results Presentation Deck | 37 slides",
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      "text": "MOBILE APP\nLIGHTING CONTROL\nSMART LOCK\nSMART THERMOSTAT\nVOICE CONTROL\nLEAK SENSORS",
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      "text": "Mobile control of locks, lights and thermostat as well as leak detection provides additional resident value\nAdditional synergy opportunities in repairs and maintenance, capex, and vacant and house electric charges\nContinued upgrades and expansion will enhance quality of self touring experience\n93K total units installed through 4Q 2023 since project start\nApproximately $20 - $25/unit additional monthly rent revenue¹",
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      "text": "New 24/7 Central Call Center Platform\nEnhanced Online Recruiting Tools\nUtility Monitoring Enhancements\nSightPlan - Mobile Inspections for Service Technicians\nEnhanced Company Website and Data Analysis\nVirtual Leasing: Artificial Intelligence, Chat, and Prospect Engagement Tools\nNew Prospect-centric CRM Platform with Enhanced ILS Syndication and More Seamless Online Leasing Connectivity\nAutomated Call Quality Scoring Platform\nAutomated Maintenance Work Order System\nEnhanced AI and Chatbot Options\nMobile Self Service/Self Touring Application (in pilot)",
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      "text": "\"Double Play\" bulk internet/cable rollout completed at approximately half of our communities",
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      "text": "Expect to capture meaningful on-site staffing efficiencies and margin expansion over the next 2 - 3 years through tech initiatives supporting \"podding\" and \"centralization\" of proximate communities",
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      "text": "1 Average projected increase upon lease renewal, unit turnover or opt-in for units installed through 2022 is $25/unit. In 2023, 21,159 units were installed and are expected to average a projected increase of $20 per unit. We expect to complete the installation program in 2024.",
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