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      "text": "Customer Relationship Index (CRI) 2023 - 82.6% 2022 - 83.9% 2021 - 86.3% 2020 - 86.0% 2019 - 85.7%",
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      "text": "*EIA Form 861 2022 reliability data set; final 2023 data not yet available",
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      "text": "Standard Measurement, Idaho Power, National Average*, Average Number of Outages (System Average Interruption Frequency Index), 1.09, 1.38, Average Duration of Outages (System Average Interruption Duration Index), 2.20 hours, 5.59 hours, Average Time Until Restoration (Customer Average Interruption Duration Index), 2.02 hours, 4.04 hours",
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