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  "documentTitle": "Uber | Investor Presentation Deck | 82 slides",
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  "authorName": "Uber",
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  "presentationDate": "2024-02-01 00:00:00",
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      "kind": "callout",
      "text": "Future margin expansion drivers\nSupport\nUnlock Generative AI opportunities to improve support experience and drive cost efficiencies\nPayments\nLeverage new tech functionalities across the platform to minimize payment costs\nFixed Cost Leverage\nMaintain cost discipline on headcount and SBC",
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      "text": "R&D and G&A (Non-GAAP)³ (% of GBs) ~280 bps 2019 2021 2023",
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      "text": "Cost of Payments² (% of GBs) ~100 bps 2019 2021 2023",
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      "text": "Support¹ (% of GBs) ~80 bps 2019 2021 2023",
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      "text": "Volume-based discounts\nPayment on-shoring\nLeast cost routing\nAlternative payments\nFraud prevention",
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      "text": "Reduced in-person support\nIncreased automation\nLow cost locations\nReduced defects",
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      "text": "3% Headcount Growth CAGR⁴",
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      "kind": "source-note",
      "text": "1. Primarily includes refunds & appeasement expenses and support agent costs\n2. Includes payment card fees, chargebacks, and other payment-related expenses\n3. See Non-GAAP Reconciliations\n4. Compared to 2019",
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      "kind": "title",
      "text": "Significant progress on bottom line with multiple initiatives to continue driving profit expansion",
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