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      "text": "SaaS NRR\nDivide SaaS MRR for the Base Customers cohort in the same month of the subsequent year, or the Comparison Month, by SaaS MRR in the Base Month to derive a monthly SaaS NRR. SaaS MRR in the Comparison Month includes the impact of any churn or contraction of the Base Customers, and by definition does not include any customers added to the Toast platform between the Base Month and Comparison Month. We measure the annual SaaS NRR by taking a weighted average of the monthly SaaS NRR over the trailing twelve months.",
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      "text": "Payback Period\nCompare CAC to the estimated contribution profit from the same cohort of live locations and upsells, which is defined as (i) the subscription component of MRR for the cohort, less the estimated costs to service these fees, plus (ii) the average payments component of MRR in each new location's first three full months live on our platform, less the estimated support costs to service these fees.",
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      "text": "Net Retention Rate (NRR)\nDivide MRR for the Base Customers cohort in the same month of the subsequent year, or the Comparison Month, by MRR in the Base Month to derive a monthly NRR. MRR in the Comparison Month includes the impact of any churn or contraction of the Base Customers, and by definition does not include any customers added to the Toast platform between the Base Month and Comparison Month. We measure the annual NRR by taking a weighted average of the monthly NRR over the trailing twelve months.",
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      "text": "© 2024 Toast, Inc. All Rights Reserved.",
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      "text": "Defining Key Terms",
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