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      "text": "Move-in\nInitial Showing / Leasing Interaction\nProCare Resident Orientation (RO)\nProCare 45-Day Maintenance Visit\nWork Order General Property Condition Assessment Program\nProCare 6-Month Maintenance Visit\nProCare Pre-Move Out Visit (PMOV)\nMove Out Inspection/Budget Creation\nMove-out",
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      "text": "ProCare is our differentiated approach to service that leverages proactive engagement with residents and homes to maximize resident satisfaction and the quality and efficiency of asset preservation\nIn-house personnel own every step of the resident journey and visit residents in their homes at least 2x per year\nProactive resident education and \"eyes on assets\" are critical to homes' condition and cost to maintain; the ProCare cycle is designed to maximize touchpoints that facilitate this, and resident feedback is collected throughout\nEmergency repairs are addressed immediately, while minor repairs can be bundled into ProCare visits for efficiency\nOur mobile maintenance app, launched in 2021, allows residents to make camera-enabled maintenance requests on their own terms, and allows us to diagnose the problem before we arrive and reduce the number of return trips",
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