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      "text": "Retail Net Charge-Offs ($M) and LTR Ratio (%)\nLTR Ratio (%)\n$49 $8 $30 $44 $27 $50 $63\n0.37% 0.07% 0.25% 0.35% 0.21% 0.38% 0.46%\nQ4 2020 Q4 2021 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023\nSeverity (000)\n$10.9 $7.3 $10.3 $10.6 $10.9 $12.7 $14.6",
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      "text": "Retail Repossessions (000) and Repossession Rate (%)\nRepossession Rate (%)\n5 3 3 4 4 4 4\n1.01% 0.71% 0.76% 0.83% 0.75% 0.89% 0.90%\nQ4 2020 Q4 2021 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023\n60+ Day Delinquencies*\n0.14% 0.13% 0.17% 0.17% 0.15% 0.19% 0.20%",
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      "text": "Retail Contract Terms\nRetail ≥84 Months Placement Mix (%)\n66 mo 64 mo 65 mo 62 mo 62 mo 63 mo 64 mo\n5% 4% 9% 8% 9% 8% 7%\nQ4 2020 Q4 2021 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023",
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      "text": "Retail & Lease FICO and Higher Risk Mix (%)\nHigher Risk Portfolio Mix (%)\n735 754 748 751 757 757 760\n6% 5% 4% 4% 4% 4% 4%\nQ4 2020 Q4 2021 Q4 2022 Q1 2023 Q2 2023 Q3 2023 Q4 2023",
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      "text": "Disciplined and consistent underwriting practices\nPortfolio quality evidenced by FICO scores and consistent risk mix\nIncreased Retail Net Charge-Offs and LTR Ratio, reflecting higher severity",
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      "text": "* Excluding bankruptcies",
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