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      "text": "Average Contract Value (USD)\n$12K (2016), $16K (2017), $21K (2018), $27K (2019), $34K (2020), $42K (2021), $46K (2022), $52K (2023)",
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      "text": "Customers¹",
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      "text": "Net Dollar Retention Rate\nin 2023³",
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      "kind": "paragraph",
      "text": "of ARR4 added in 2023 represented by\ncustomers that chose multi-year contracts",
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      "text": "1. As of December 31, 2023.\n2. Average Contract Value is calculated as total ARR divided by the number of active customers. Historically, in calculating average contract value, all references to the number of customers or companies we serve included separate accounts per customer based on their installation(s) count.\nFor the third quarter of the fiscal year ended December 31, 2020 and going forward, any separate accounts that our customers may have will be aggregated and counted as one customer based on the contracted customer for the purposes of calculating our average contract value to\nprovide a more precise understanding of this metric. The figures presented for 2016 to 2020 have been adjusted to reflect this methodology change. Average Contract Value is a non-IFRS Measure. See \"Non-IFRS Measures and Industry Metrics\" in the disclaimer of this presentation and\nrefer to the Appendix to this presentation for details on how we calculate Average Contract Value.\n3. As at December 31, 2023. See \"Non-IFRS Measures and Industry Metrics\" in the disclaimer of this presentation and refer to the Appendix to this presentation for details on how we calculate Net Dollar Retention Rate.\n4. As at December 31, 2023. ARR is a non-IFRS measure. See \"Non-IFRS Measures and Industry Metrics\" in the disclaimer and refer to the Appendix to this presentation for details on how we calculate ARR.",
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      "text": "Consistent Execution Driving Customer and ACV Growth",
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