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      "text": "OPERATIONAL\n14,689 | +8%\n4Q 2023 Average Number of Principal Agents & Y-o-Y Change (2)\n29,744 | +2%\n4Q 2023 Average Number of Agents & Y-o-Y Change(2)\n40,621 | -5%\n4Q 2023 Total Transactions & Y-o-Y Change\n$41.8B | -2%\n4Q 2023 Gross Transaction Value & Y-o-Y Change",
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      "text": "FINANCIAL (1)\n$1,096M | -1%\n4Q 2023 Revenue & Y-o-Y Change\n18.3% | Declined 9 BPS(3)\n4Q 2023 Revenue less Non-GAAP Commissions &\nOther Related Expense Excluding Impact of the\nAgent Equity Program as a % of Revenue & Y-o-Y\nChange\n-$24M | Improved by $52M\n4Q 2023 Adjusted EBITDA & Y-o-Y Change\n-$41M | Improved by $90M\n4Q 2023 Free Cash Flow & Y-o-Y Change",
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      "text": "(1) See Financial Tables section for a reconciliation of GAAP to Non-GAAP measures.\n(2) During the first quarter of 2023, the Company began to utilize an updated methodology for tracking and reporting its agent statistics. The Company's Average Number of Principal Agents, Total Average Agents and the related year over year growth reported\nin this presentation are based on the updated methodology.\n(3) Revenue less Non-GAAP Commissions & Other Related Expense as a percentage of revenue decreased by 79 basis points when including the impact of Agent Equity Program contributions in 4Q 2022.",
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      "text": "4Q 2023 Highlights",
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