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      "text": "(1) Retention rates are for all customers.",
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      "text": "CUSTOMER COUNT\nTotal Customers\n2020: 8,483\n2021: 12,521\n2022: 17,085\n2023: 21,214\nRETENTION RATES (1)\nGross Retention Rate\n2020: 83%\n2021: 87%\n2022: 86%\n2023: 86%\nGross Retention Rate (FX Adjusted)\n2020: 83%\n2021: 87%\n2022: 87%\n2023: 87%\nNet Retention Rate\n2020: 105%\n2021: 110%\n2022: 103%\n2023: 108%\nNet Retention Rate (FX Adjusted)\n2020: 105%\n2021: 110%\n2022: 107%\n2023: 109%\nATTACH RATES\n% Customers with 500+ Employees Taking 2+ Products\n2020: 42%\n2021: 45%\n2022: 48%\n2023: 50%\n% Customers with 500+ Employees Taking 4+ Products\n2020: 25%\n2021: 24%\n2022: 24%\n2023: 24%\n% Customers with 500+ Employees Taking 2+ Suites\n2020: 18%\n2021: 20%\n2022: 23%\n2023: 24%",
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      "text": "Appendix: Customer Metrics",
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