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  "documentTitle": "monday.com | Investor Day Presentation Deck | 132 slides",
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      "text": "Ticket management\nRouting & SLA\nEmail server\nPortal\nCSAT\nAnalytics",
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      "text": "Competitive landscape\nLike CRM, current market solutions are either simple to use but rigid, or flexible yet complex.\nProduct market fit\nOur platform, with the addition of WorkForms, already provides a good solution for many of our customers.\nCross-sale driver\nInternal requests are a cross-company use case that can be a great entry point to the monday.com ecosystem.",
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      "text": "$9B\n2023 TAM*",
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      "text": "KEY STATS",
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      "text": "WHY MONDAY SERVICE?",
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      "text": "*Source: Current and projected TAM from the relevant segments of the following reports.\nIDC Worldwide ITSM Applications Software Forecast 2023-2027",
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