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      "text": "ESG Framework: Environmental (Vision 2050 Low-Carbon Pathway, CO2, Water Business), Governance (Ethics & Integrity, Diverse & Active Board, Constructive Regulation), Social (Superior Customer Experience, Diversity, Equity & Inclusion, Care for Our Communities, Safety)",
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      "text": "Governance\nMaintained well-qualified, diverse, independent and active Board with appropriate business & risk oversight\nBoard refreshment resulted in 60% of the independent directors added in the five years ended 2021\nBoard of directors includes 27% of members that are ethnically & racially diverse, 45% women and a woman chair\n100% of active NW Natural employees participated in ethics and compliance training in 2022\nHonored as one of the 2022 and 2023 World's Most Ethical Companies®³",
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      "text": "Customers & Employees\nRanked #2 in the West for residential customer service²\nDonated $1.7 million and 2,640 employee volunteer hours to nonprofits in our communities in 2021\nMade progress on diversity goals - 28% of our workforce are women and 20% are ethnically and racially diverse in 2021",
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      "text": "Environmental\nOn track to meet or exceed carbon savings goal of 30% by 2035¹\nSaved over 463,000 metric tons of carbon in 2021, equivalent to taking nearly 100,000 cars off the road\nOur vision forward is being a provider of carbon neutral energy by 2050",
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      "text": "Safety\nNo cast iron or bare steel pipe in natural gas system, making our system one of the most modern and tightest in the nation\nPerformed transmission pipeline inspections at about 2.5x the rate required in 2022\nInstalled excess flow valves (EFVs) on 39% of our services lines by the end of 2021. Latest industry average is approx. 24%",
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      "text": "Full report at nwnatural.com/about-us/the-company/sustainability",
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      "text": "This is an emissions savings goal equivalent to 30% of the carbon emissions from our sales customers' gas use and NW Natural company operations from 2015\n2022 J.D. Power Gas Utility Residential Customer Satisfaction Study for Large Utilities\n\"World's Most Ethical Companies\" and \"Ethisphere\" names and marks are registered trademarks of Ethisphere LLC",
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      "kind": "title",
      "text": "ESG LANDSCAPE & ACHIEVEMENTS",
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