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      "text": "Central strategy, tools, and oversight; 20 Field investment personnel; 88,353 Homes; ~1,000 Field ops personnel covering 36 home pods; Collaboration",
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      "text": "Differentiated Approach\nLocal resident service, leasing, and investment/asset management, with centralized oversight and tools\nProactive resident care and asset preservation\nCollaboration between operations, investment, and asset mgmt teams to identify opportunities and drive consistency\nIn-house accountability for every step of the resident journey and life of the home\nHome-by-home asset management decision making\nScale in markets to enhance efficiency and intel",
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      "text": "Superior Results\nAverage resident satisfaction score of 4.5 / 5.0 in TTM\nBetter Business Bureau accredited with an A+ rating\nTTM Same Store turnover rate of 23.9% at 3Q23\nSame Store average occupancy of 96.9% at 3Q23\nResidential sector-leading SS-NOI growth in each of the last six calendar years (6.6% per year on average)",
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      "text": "(1) Includes 84,697 wholly owned homes and 3,656 homes owned through joint ventures that are managed by Invitation Homes as of 3Q23.",
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