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      "text": "...WITH STRONG NET NEW BUSINESS GROWTH... Net New: c. 0% (2016-21 average), 4.1% (2022*), 4.8% (2023). Retention: 92.8% (2016-21 average), 95.3% (2022*), 96.0% (2023).",
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      "text": "WITH LOTS OF FIRST TIME OUTSOURCING OPPORTUNITY. Self operated, Outsourced, Compass. Business & Industry, Healthcare & Senior Living, Education, Sports & Leisure, Defence, Offshore & Remote.",
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      "text": "A VERY ATTRACTIVE MARKET... Opportunity >90% Self-operated, Competitors, Compass 7%",
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      "text": "...SUPPORTED BY INVESTMENT IN FUNDAMENTAL PROCESSES. MAP 1: GROWTH TRANSFORMATION PROGRAMME: Universe mapping with forecasted probability, Retention risk and pre-emption rate, Extensive training to support growth culture. MAP 2: DIFFERENT OPERATING MODELS: Expanding brand portfolio, Flexibility in operating model. MAP 3: FOCUS ON PROCUREMENT: Fixing the basics.",
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      "text": "*Net new rebased to 2019.",
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      "text": "Europe: growth momentum continues",
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