{
  "docId": "019de516-c3dc-73a9-be5e-41a3d5465e9d",
  "docSlug": "6809a64471a2b712672d29134509cfe4",
  "documentTitle": "Freshworks | Investor Day Presentation Deck | 109 slides",
  "authorId": "freshworks",
  "authorName": "Freshworks",
  "documentKindSlug": "conference-presentation",
  "documentKindLabel": "Conference presentation",
  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2023-09-01 00:00:00",
  "orientation": "landscape",
  "aspectRatio": 1.7777778,
  "pageNumber": 38,
  "pageCount": 109,
  "prevPage": 37,
  "nextPage": 39,
  "slideType": "customer_journey",
  "function": "illustrate_case",
  "density": "dense",
  "nDataPoints": 4,
  "notes": null,
  "elementsJson": null,
  "metadataConfidence": 0.9,
  "imagePath": null,
  "slideHref": "/slides/019de516-c3dc-73a9-be5e-41a3d5465e9d/38",
  "deckHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d",
  "deckJsonHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d.json",
  "deckAnchorHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d#slide-38",
  "components": [
    {
      "bbox": {
        "h": 0.12,
        "w": 0.19,
        "x": 0.04,
        "y": 0.22
      },
      "kind": "image",
      "text": "Clopay logo",
      "attrs": null,
      "subkind": "logo",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2b4ec0c4-7afd-4931-a42c-b3f45989fa2f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.56,
        "x": 0.33,
        "y": 0.71
      },
      "kind": "list",
      "text": "Incumbent System: Oracle\nReplaced with: Freshdesk, Freshchat, Freshcaller",
      "attrs": null,
      "subkind": "comparison",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "c87526db-8dd8-4086-bace-0939235a45fd",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.17,
        "w": 0.2,
        "x": 0.03,
        "y": 0.46
      },
      "kind": "paragraph",
      "text": "Clopay is North America's largest garage door manufacturer, with four manufacturing plants and 52 distribution centers throughout the US and Canada, generating $1.5 billion in annual revenue.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "56a6fe51-4382-4b4f-b253-45c92a85427b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.18,
        "w": 0.24,
        "x": 0.62,
        "y": 0.39
      },
      "kind": "paragraph",
      "text": "Freshdesk, Freshchat and Freshcaller were purchased to create a unified platform to enhance the agent and dealer experience. Freshworks has scaled with Clopay from 330 to 413 agents.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "be597952-d29a-45d3-af61-9742c5c64b94",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.16,
        "w": 0.24,
        "x": 0.33,
        "y": 0.39
      },
      "kind": "paragraph",
      "text": "Clopay experienced increasing multi-channel interactions with garage door dealers through calls, mobile chats, website forms and physical walk-ins.",
      "attrs": null,
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ee761745-9496-4339-9a84-14470c5a24f6",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [
    {
      "name": "Customer journey map",
      "slug": "customer-journey-map",
      "agent": null,
      "layer": "slide",
      "matchId": "1ace44be-68ec-440b-950a-67991d8aa978",
      "evidence": "paragraph/paragraph: Clopay experienced increasing multi-channel interactions with garage door dealers through calls, mobile chats, website forms and physical walk-ins.",
      "confidence": 0.7
    }
  ],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}