{ "docId": "019de516-c3dc-73a9-be5e-41a3d5465e9d", "docSlug": "6809a64471a2b712672d29134509cfe4", "documentTitle": "Freshworks | Investor Day Presentation Deck | 109 slides", "authorId": "freshworks", "authorName": "Freshworks", "documentKindSlug": "conference-presentation", "documentKindLabel": "Conference presentation", "sourceTypeSlug": "investor_relations", "sourceTypeLabel": "Investor relations", "presentationDate": "2023-09-01 00:00:00", "orientation": "landscape", "aspectRatio": 1.7777778, "pageNumber": 36, "pageCount": 109, "prevPage": 35, "nextPage": 37, "slideType": "testimonial", "function": "illustrate_case", "density": "overcrowded", "nDataPoints": 5, "notes": null, "elementsJson": null, "metadataConfidence": 0.9, "imagePath": null, "slideHref": "/slides/019de516-c3dc-73a9-be5e-41a3d5465e9d/36", "deckHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d", "deckJsonHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d.json", "deckAnchorHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d#slide-36", "components": [ { "bbox": { "h": 0.49, "w": 0.26, "x": 0.07, "y": 0.35 }, "kind": "image", "text": "Leader WINTER 2023, Highest User Adoption Mid-Market WINTER 2023, TOP RATED 2023, Best Est. ROI Enterprise WINTER 2023", "attrs": null, "subkind": "icon-grid", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "d5afa8d5-62b5-4ce5-a209-8edf216d0524", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.13, "x": 0.76, "y": 0.37 }, "kind": "image", "text": "Gartner", "attrs": null, "subkind": "logo", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "310fb832-b678-4df5-85da-f008939fe6cb", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.11, "x": 0.77, "y": 0.69 }, "kind": "image", "text": "IDC", "attrs": null, "subkind": "logo", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "8653a337-1cb2-4613-bec6-683080954de9", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.03, "w": 0.16, "x": 0.75, "y": 0.53 }, "kind": "image", "text": "FORRESTER", "attrs": null, "subkind": "logo", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "a79c6ba7-0792-4480-b1a4-fa21b53a6be3", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.02, "w": 0.16, "x": 0.43, "y": 0.27 }, "kind": "list", "text": "User Reviews", "attrs": null, "subkind": "bullet", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "525720f0-2f8f-410f-b0fe-bb8d9e158d25", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.02, "w": 0.16, "x": 0.13, "y": 0.27 }, "kind": "list", "text": "User Ratings", "attrs": null, "subkind": "bullet", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "60199d86-004f-453f-b3c9-a45ff2abbde4", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.02, "w": 0.24, "x": 0.7, "y": 0.27 }, "kind": "list", "text": "Industry Analyst Coverage", "attrs": null, "subkind": "bullet", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "7cb977c0-4195-47b3-b2b9-1c9a8177a163", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.02, "w": 0.21, "x": 0.72, "y": 0.57 }, "kind": "paragraph", "text": "Covered in 1 distinct market", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "7166d26b-eaf0-490e-9d55-8b98ecadf8bb", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.02, "w": 0.21, "x": 0.72, "y": 0.73 }, "kind": "paragraph", "text": "Covered in 2 distinct markets", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "e14debf4-f513-4c19-a7bb-03b2b02b0d67", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.02, "w": 0.21, "x": 0.72, "y": 0.41 }, "kind": "paragraph", "text": "Covered in 2 distinct markets", "attrs": null, "subkind": "paragraph", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "e924ce30-56ec-494f-b52e-0c4099f38c39", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.2, "w": 0.29, "x": 0.37, "y": 0.37 }, "kind": "quote", "text": "“I am using Freshdesk in my organization to support more than 13,000 customers. The ticketing system records and solves all their inquiries, requests, and reported issues.”", "attrs": null, "subkind": "testimonial", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "6139b81d-dba8-463d-9b2c-a1316bb5a0b4", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.07, "w": 0.29, "x": 0.37, "y": 0.69 }, "kind": "quote", "text": "\"Freshdesk is a lifesaver for agent occupancy and workload distribution.\"", "attrs": null, "subkind": "testimonial", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "e52fc48e-ce76-4f13-be35-fa277de6ee64", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.01, "w": 0.16, "x": 0.78, "y": 0.94 }, "kind": "source-note", "text": "© 2023 Freshworks Inc. All rights reserved.", "attrs": null, "subkind": null, "toolName": null, "toolSlug": null, "confidence": null, "componentId": "850b0f07-61f3-4cd2-9db3-87585842dd99", "frameworkName": null, "frameworkSlug": null }, { "bbox": { "h": 0.05, "w": 0.8, "x": 0.03, "y": 0.06 }, "kind": "title", "text": "Customer and industry analyst recognition", "attrs": null, "subkind": "headline", "toolName": null, "toolSlug": null, "confidence": null, "componentId": "5abbe990-e034-475f-b1ca-bff497edb6a8", "frameworkName": null, "frameworkSlug": null } ], "metrics": [], "tools": [ { "name": "Credibility Transfer", "slug": "credibility-transfer", "agent": "Storyteller", "layer": "slide", "matchId": "1c523983-5136-43c5-90aa-783e791ba705", "evidence": "image/icon-grid: Leader WINTER 2023, Highest User Adoption Mid-Market WINTER 2023, TOP RATED 2023, Best Est. ROI Enterprise WINTER 2023", "confidence": 0.7 }, { "name": "Social Proof", "slug": "social-proof", "agent": "Storyteller", "layer": "slide", "matchId": "9868abc0-92b2-4b87-aac0-391479462509", "evidence": "quote/testimonial: “I am using Freshdesk in my organization to support more than 13,000 customers. The ticketing system records and solves all their inquiries, requests, and reported issues.”", "confidence": 0.8 } ], "frameworks": [], "arcBeats": [], "loops": [], "imagePathAlt": null, "thumbSrc": null, "thumbSrcAlt": null, "locked": true }