{
  "docId": "019de516-c3dc-73a9-be5e-41a3d5465e9d",
  "docSlug": "6809a64471a2b712672d29134509cfe4",
  "documentTitle": "Freshworks | Investor Day Presentation Deck | 109 slides",
  "authorId": "freshworks",
  "authorName": "Freshworks",
  "documentKindSlug": "conference-presentation",
  "documentKindLabel": "Conference presentation",
  "sourceTypeSlug": "investor_relations",
  "sourceTypeLabel": "Investor relations",
  "presentationDate": "2023-09-01 00:00:00",
  "orientation": "landscape",
  "aspectRatio": 1.7777778,
  "pageNumber": 29,
  "pageCount": 109,
  "prevPage": 28,
  "nextPage": 30,
  "slideType": "propose_solution",
  "function": "propose_solution",
  "density": "dense",
  "nDataPoints": 1,
  "notes": null,
  "elementsJson": null,
  "metadataConfidence": 0.9,
  "imagePath": null,
  "slideHref": "/slides/019de516-c3dc-73a9-be5e-41a3d5465e9d/29",
  "deckHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d",
  "deckJsonHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d.json",
  "deckAnchorHref": "/decks/019de516-c3dc-73a9-be5e-41a3d5465e9d#slide-29",
  "components": [
    {
      "bbox": {
        "h": 0.09,
        "w": 0.108,
        "x": 0.034,
        "y": 0.268
      },
      "kind": "image",
      "text": "A&E",
      "attrs": {},
      "subkind": "logo",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "f4b1e9f5-11fa-4e7c-a53b-c61ccf8af58f",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.12,
        "w": 0.508,
        "x": 0.34,
        "y": 0.76
      },
      "kind": "list",
      "text": "Incumbent System: Servicenow\nReplaced with: Freshservice",
      "attrs": {},
      "subkind": "comparison",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "2dd555ba-1d64-4ab1-9284-9529b276a6de",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.202,
        "w": 0.218,
        "x": 0.034,
        "y": 0.412
      },
      "kind": "paragraph",
      "text": "A+E Networks is a global content company comprised of some of the most popular brands in media, including Lifetime, HISTORY, Lifetime Movies, FYI, VICELAND, Blaze and Crime+Investigation.",
      "attrs": {},
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "08d2e50c-b83f-4a74-ae68-fd7a973d8bb4",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.19,
        "w": 0.25,
        "x": 0.638,
        "y": 0.402
      },
      "kind": "paragraph",
      "text": "With Freshservice, multiple A&E departments were able to improve self service for nearly 3,000 employees. Automated ticket deflection with virtual agents increased agent productivity and improved resolution times.",
      "attrs": {},
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "bf0cddd1-d33e-453d-9a9f-6806ab7970d0",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.19,
        "w": 0.25,
        "x": 0.33,
        "y": 0.402
      },
      "kind": "paragraph",
      "text": "Legacy ITSM solution did not allow A&E to efficiently route and respond to employee tickets across HR, IT, Legal and Finance in a single platform, leading to poor agent productivity.",
      "attrs": {},
      "subkind": "paragraph",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "ca80be78-9ea3-4a74-946b-20be7c60019b",
      "frameworkName": null,
      "frameworkSlug": null
    },
    {
      "bbox": {
        "h": 0.104,
        "w": 0.604,
        "x": 0.316,
        "y": 0.12
      },
      "kind": "title",
      "text": "A&E selects Freshservice to handle IT and G&A requests seamlessly",
      "attrs": {},
      "subkind": "headline",
      "toolName": null,
      "toolSlug": null,
      "confidence": null,
      "componentId": "7011856d-e476-46c7-a024-bd33ca71fdc3",
      "frameworkName": null,
      "frameworkSlug": null
    }
  ],
  "metrics": [],
  "tools": [],
  "frameworks": [],
  "arcBeats": [],
  "loops": [],
  "imagePathAlt": null,
  "thumbSrc": null,
  "thumbSrcAlt": null,
  "locked": true
}