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  "documentTitle": "Warby Parker | Results Presentation Deck | 31 slides",
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  "authorName": "Warby Parker",
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  "presentationDate": "2023-05-01 00:00:00",
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      "kind": "chart",
      "text": "Sales retention rate by customer cohort (based on customer cohort sales order value and months since initial purchase) 12 months 24 months 36 months 48 months 2015 2016 2017 2018 2019 (1) 2020 2021 (2) 2022 (3) 24% 25% 25% 25% 22% 25% 26% 27% 48% 49% 50% 50% 47% 49% 50% 73% 75% 75% 77% 75% 97% 98% 100% 105%",
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      "text": "Note: Sales retention based on customer cohort sales order value and months since initial purchase.\n(1) 2019 cohort was impacted by onset and continuation of COVID pandemic in 2020 and 2021, which is reflected in that cohort's retention rate after 12 and 24 months.\n(2) 24 month retention rate for the 2021 cohort reflects the Q1 2021 new customer cohort only, as this cohort is the only cohort from 2021 with a full 24 months of retention data available as of 3/31/2023.\n(3) 2022 cohort reflects the Q1 2022 new customer cohort only, as this cohort was the only cohort from 2022 with a full 12 months of retention data available as of 3/31/2023.",
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      "text": "Source: Company data",
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      "kind": "title",
      "text": "COMPELLING AND CONSISTENT SALES RETENTION RATES",
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