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      "text": "Frost Radar™: Genesys, NICE, Dialpad, Cisco, 8x8, SharpenCX, Avaya, LIVEVOX, Vonage, Thrio, Mitel, Bright Pattern, Alvaria",
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      "text": "LiveVox is a native public cloud-based CCaaS platform serving the largest enterprises and BPOs, primarily in the U.S.\nSeamlessly integrates omnichannel communications, AI, CRM and WEM to economically maximize agent productivity\nOffers 100% IP / web-based agent interfaces that provide access to all customer touchpoints from a unified portal\nHighly differentiated architecture with a reliable and auto-scaling multi-tenant cloud fully deployed on AWS infrastructure\nProducts primarily sold direct to end users on a flexible consumption-based model; appealing to BPOs and outsourcers\nSignificant traction becoming a best-in-class inbound care solution with a rapidly growing customer base outside collections\nMarket leading capabilities in outbound voice, particularly for highly regulated industries with stringent compliance needs\nHeadquartered in San Francisco with regional offices in Colombia and India, 520+ global employees",
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